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What kinds of personal information do we collect and how?
When you interact with LuRey over the phone, via email or via social media, we may collect personal information about you. Personal information means information or pieces of information that could allow you to be personally identified. This enables us to provide you with information about LuRey products and services and allows us to facilitate any purchases or other inquiries. This information may include your name, address, phone number, email address, language spoken at home, credit card information, screen name, shopping habits, preferences and information about your skin type, skin care regimen and areas of concern.
We may also collect your personal information from you when you purchase products from us, access our website or social media sites, register an account with us online, join our loyalty program or enter into one of our competitions or promotions.
Your visits to LuRey's websites are associated with cookies. Cookies are unique identifiers that we collect and use to obtain information about LuRey's websites including the number of visitors to the websites, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, navigation patterns and, where relevant, the websites visited before visiting the website.
This information provides LuRey with statistics that we can use to analyse, personalize and improve our websites and our products and services. You may be able to adjust the security settings on your browser so that tracking is disabled.
Additionally, your visits may be associated with location-based information (i) you manually provide, (ii) derived from the IP address of your computer , (iii) where you have accessed our website from your mobile device, GPS information where that has been enabled on your device, or (iv) the proximity of your laptop computer, mobile wireless device, personal digital assistant, personal communication system, or other communications device (your "Personal Communication Device”) to the nearest radio tower or cell site. This information includes when your Personal Communication Device is activated as well as when and how you are using it. We may collect such data to verify the information you provide to us manually and to provide you with location based content. We may also associate it with your existing personal information solely for our internal use in order to improve your experience with us.
Do you have to identify yourself when you interact with LuRey?
We are unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log into our website, contact us with an inquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment. If you wish to remain anonymous when you use the LuRey website, do not sign in to the website or provide any information which may identify you.
Why do we collect the information and how do we use or disclose it?
We collect, hold, use and disclose your personal information:
(a) to provide you with information about and facilitate your purchase of LuRey products, including processing your purchases and payments, delivering products to you and resolving any questions or complaints;
(b) to develop and enhance our products and services;
(c) to conduct research and to plan and develop our product strategies;
(d) to provide and operate our competitions, surveys, events and promotions;
(e) to promote and market our products and services; and
(f) to comply with our legal obligations.
Who do we disclose your personal information to?
We may disclose your personal information:
(a) to entities who assist us in providing LuRey products and services, running our competitions, surveys, events and promotions, and other service providers including suppliers, contractors, data storage and management companies, and delivery companies;
(b) to companies that promote and market, or conduct research to help us improve and target, our products and services;
(c) where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning LuRey products; and
(d) to companies that may acquire part or all of LuRey or an affiliated company.
When you enter into a competition we are running or participate in a sponsored event, we may seek, as a condition of entry, consent to pass your information to a promoter or sponsor of the competition or event.
We do not disclose any skin care or condition information to third parties and do not use it for any purpose other than to assist you in choosing LuRey products and services.
We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third party data storage provider.
We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and publically available information.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorized access, modification or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third party service providers, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information that we hold.